Terms of service

Returns and Exchanges

I want you to feel confident when choosing an artwork for your home or space. Every effort is made to represent each artwork accurately through detailed photographs, descriptions, dimensions and, where available, room-view mock-ups.

Original Artworks

I understand that purchasing original artwork online can feel different from viewing it in person. If you purchase an original artwork without first viewing it at my studio or within a gallery space, you may request an exchange or store credit by contacting me within 7 days of delivery.

To be eligible, the artwork must be returned in its original, unused and undamaged condition, including all original packaging. Return shipping, insurance and any associated transport costs are the responsibility of the customer. I strongly recommend using a tracked and fully insured delivery service, as the artwork remains the customer’s responsibility until it is safely returned to my studio.

Once the artwork has been received and inspected, an exchange or store credit will be arranged. Original delivery charges are not refundable.

Change-of-mind exchanges or store credits are not available for original artworks that were viewed in person before purchase.

Limited-Edition Art Prints

Limited-edition art prints are individually made to order. For this reason, refunds, exchanges and store credits are not available for change-of-mind purchases.

Please carefully review the selected artwork, size, framing option and delivery details before placing your order.

Commissioned Artworks

Commissioned artworks are created specifically for an individual customer and are therefore considered final sale. Refunds, exchanges and store credits are not available for commissioned artworks once the commission has commenced.

Commission deposits are non-refundable, as they secure studio time and contribute towards materials and work already undertaken.

Damage During Delivery

All artworks are carefully packaged and insured against damage while in transit.

Please inspect your artwork as soon as it arrives. In the unlikely event that it has been damaged during delivery, contact us as soon as possible and include clear photographs of:

  • the artwork;

  • the external packaging;

  • the internal packaging; and

  • the shipping label.

Please retain all packaging while the matter is being assessed. I will work with you and the delivery provider to arrange an appropriate resolution.

Faulty or Incorrect Items

Nothing in this policy excludes or limits any rights or remedies available to you under the Australian Consumer Law.

If an artwork is faulty, damaged, incorrectly supplied or materially different from its description, please contact Jo Carroll so that the matter can be assessed and an appropriate remedy arranged.

Contacting me

Before returning any artwork, please contact me to receive return instructions. Returns sent without prior approval may not be accepted.